Front desk employees often have to work with others. The following resume template can be also utilized for a front desk medical receptionist, administrative receptionist, secretary receptionist, front office, and hotel receptionist. ), Word, Microsoft Excel and sometimes Microsoft publisher, Route customers to correct places within the hotel. Updating patient's information using Microsoft word, power point and excel. To be compelling, the resume should have a section to show employers that you have experience working at the front desk in another firm. Front Desk Resume Samples This page provides you with Front Desk resume samples to use to create your own resume with our easy-to-use resume builder.Below you'll find our how-to section that will guide you through each section of a Front Desk resume.Key Front Desk Receptionist Resume Example Resume Score: 80%. Greeted, registered, and assigned rooms to guests of [company name], Recorded guest comments or complaints, referred customers to managers as necessary, Answered inquiries pertaining to hotel services, guest registration, and travel directions, and make recommendations regarding shopping, dining, or entertainment, Maintained a professional relationship with visitors throughout their stay by phone and direct contact, Analyzed information and evaluated results to choose the best solution and solve customer problems, Used computers and computer systems to program, write software, set up functions, enter data, or process information, Monitored and updated occupancy status of rooms, Presented statements to guests and collected payments, Set-up continental breakfast for hotel guests, Trained 6 new staff members, including front desk clerks, housekeepers, and maintenance workers, Sold rooms to walk-in customers, entering/changing reservation information on the computer system, Posted charges to guest accounts and processed payments, making corrections where necessary, and informed housekeeping department about room status/availability, Listened to and resolved guest complaints, via operating the hotel switchboard or PBX. Preparing and assigning housekeeper room assignments. Reviewed accounts and charges during check out. Check in customers A front desk receptionist job can be yours if you have an impeccable perfect resume. Finally, be sure to include top skills throughout your resume. While this section should include your relevant job titles, employers, and the dates you were employed, it should also highlight your accomplishments and key skills. A good front desk clerk resume includes a professional summary,... 3. Checked-in guests, log-in guest information, handling payments and giving personal tours of facility, Assisted with housekeeping duties, making beds, cleaning client rooms/kitchen & stocking of kitchen supplies, Answered multi-line phones and transferring calls to staff members, Performed Data Entry and other Office/Administrative duties as needed, Assist in check-in and check-out for hotel guests, Complete a full night audit in the Room Master system at the end of every business day, Diligently file all paperwork into specified folders to retrieve information in a timely manner, Provide detailed information on the surrounding area for guests to make arrangements. Manage housekeepers schedule and assign daily tasks. Working at the front desk requires using computers to keep records, process payments, and complete other tasks. It should open up properly there. Lucky for you, that’s easy to resolve—like assigning a guest to a room on the first floor for the night while the Otis tech fixes the elevators. Make reservations on phone and in person. In most cases, they are tasked with managing lobbies and reception areas, coordinating operations, and overseeing staff–as well as compiling reports on occupancy, financial matters, and other company details. Please leave a comment with your question or visit Zipjob on Facebook, Twitter, or LinkedIn to ask. Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers. Or download these examples in PDF at the bottom of this page for free . Front Desk Agent Resume Writing Tips Your Front Desk Agent resume should not go beyond two to three pages. Take messages and route to correct extension. Summary for a Hotel Front Desk Clerk Resume The resume summary replaces the out-of-date resume objective. T W. FRONT DESK RECEPTIONIST. Provide clerical assistance such as answer phones, faxing, typing, Transact reservations for customers and handled cash payments, Provide great customer service to the guests, Running daily credit card transactions through a settlement process, Recording daily room occupancy and rate totals, Recording revenue totals for cash, checks, and credit card transactions, Generating automated accounting reports for the manager's review, Handling 3rd party reservations and ensuring proper processing, Settling Corporate Accounts and sending reports to those entities for billing purposes, Ensuring proper video monitoring for surveillance and processing, Process payments ( Cash, MC, VS, AX, DS, checks etc. In some cases, your resume would reach 3 pages. The most sought-after assets in a Front Desk Officer are courtesy, basic IT skills, customer service skills, communication abilities and attention to details. Managed daily front desk operations for a fast paced community center serving over hundreds of members. Answering the phones and transferring calls. Derive genuine pleasure from transforming high-potential staff into outstanding leaders demonstrating the creativity critical to financial and operating success. This statement highlights the applicant’s broad range of knowledge, reinforcing experience and qualifications. With this statement, the applicant showcases the ability to add real value to any employer’s operations and increase bottom line profits. Review this list to identify which skills you already possess that you can include on your resume, and which skills you want to improve on to enhance your employability: Greet guests appropriately as they arrive and depart. Copyright © ZipJob.com | All Rights Reserved. Creative resume templates, like the one pictured here, can actually hurt your chances of landing an interview. This CV template highlights your objective, skills, and abilities. If you need more help, you can always refer to the following resume sample for a position. Summary for a Front Desk Manager Resume The resume summary replaces the out-of-date resume objective. Coordinated such things as vehicle registrations and tracking, fuel accountability, moving/land, Heavy customer service interacting with several levels of management from over 30 organizations daily, Conducted training presentations for current and incoming staff members. Front desk skills encompass a wide variety of technical and interpersonal skills. For example, let’s dissect two bullet points from the example above: • Saved the company over $xxM within 9 months by negotiating with vendors and developing procedures to increase productivity of all staff by over 40%. Other times, they have to communicate with people in different departments within the hotel—including parking, housekeeping, and management—to ensure that guests are satisfied with their stay. Perform bookkeeping activities, such as balancing accounts and conducting nightly audits. 20+ front desk receptionist resume samples to customize for your own use. When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that match with the requirements. • Developed and managed the Directors of Sales and General Managers in all facets of sales and marketing, yield management & profit and loss statements resulting in extensive increases in revenues and customer service ratings. Do you need the best Front Desk Receptionist resume? Strive to provide guests with the best experience possible and work problems quickly. Balance all cash receipts and work performed during shift, Complete check-out procedures, compute bills, collect payments, Transmit and receive incoming mail and messages, Answer inquiries to hotel services, guest registration and travel directions or make recommendations regarding shopping, dining and entertainment, Sell pantry items to guests and fellow employees, Post charges to rooms for food, drink, movies and telephone calls, Contact housekeeping or engineering for maintenance issues, Keep records of room availability and guests' accounts, manually or using computers, Perform bookkeeping activities, such as balancing accounts and conducting nightly audits, Review accounts and charges with guests during the check out process, Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment. A narrative approach will not help you make the cut, as it … Pre-assign hotel rooms and welcome letters including VIP's and special requests. In-depth knowledge of computing bills, collecting payments. Here is a sample of entry level front desk receptionist resume – Feel free to copy-paste and adapt it to build your resume to apply for the job you want. Help guests with on island activities. Hotel Front Desk Clerks help visitors enjoy their stay. It you are applying for a concierge or front desk manager position, which are more advanced, then you likely have more experience to showcase. We’ve included several examples common for Front Desk Manager below. A summary outlines the most impressive parts of your resume for easy recall by your potential employer, while also serving to fill in personal qualities that may not appear elsewhere on the page. Input reservations in the Smart Hotel system from travel search engines to include Expedia, Travelocity etc. Front Desk Resume Sample April 10, 2020 | By the Resume Genius Team | Reviewed by Mark Slack, CPRW A front desk agent needs to interact with every department of a company, as well as its visitors. The HR people will skim your resume in … Answer telephones and either schedule for hotel stays or direct to the correct person. Front Desk Clerk Resume Questions 1. Served as the General Manager of the Hilton Charlotte University: effectively provided exceptional leadership for a very high profile, busy 393 room full service hotel with 20,000 square feet of meeting space, Increased our RevPar index growth by 10% annually each year due to my leadership and execution of improved operational, customer service and marketing initiatives, Ranked in the 10% for all Hilton Chains in the area of Guest Satisfaction, Awarded numerous Hilton awards such as Overall Performance of Excellence, Most Improved Hotel and Most Improved Guest Loyalty, Directly managed or oversaw numerous properties including the Hilton Garden Inn Philadelphia, Doubletree Augusta, Country Inn & Suites Charlotte & Microtel BWI as well as numerous other hotels, Served as the President of Charlotte Area Hotel Association, Successfully managed all aspects of 17 properties (encompassing 1650 rooms) inclusive of both limited and full service hotels, Developed and managed the Directors of Sales and General Managers in all facets of sales and marketing, yield management & profit and loss statements resulting in extensive increases in revenues and customer service ratings, Developed innovative and strategic digital/online marketing campaigns to further ensure our growth in competitive markets, Handled franchise relationships and developed relationships with key clients and ownership, Reviewed weekly and monthly reports for each property & conducted property inspections, Conducted all hiring and training of DOS and GM positions and achieved high retention rates, Chosen to managed other distressed properties including Restaurants, Mobile Home Parks & Conference Centers for banked owned assets and turned around failing establishments into profitable locations, How To Write Your Resume’s Work Experience Section, How To Write Your Resume’s Education Section, Tips on how to write the perfect Front Desk Manager resume, Relevant Coursework: List coursework taken (even include those you are planning on taking), Clubs/Activities: List clubs and activities in which you participated, Relevant Projects: List 2-3 projects you have worked on, Strong Verbal and Written Communication skills, Proficient in Creating and Implementing Policies and Procedures. Made copies, sent faxes and handled all incoming and outgoing correspondence. A resume is the job search tool that, in many cases, can determine whether a hiring agent grants you an interview. Contact Information: Name, Address, Phone Number, Email. Looking to revamp your resume? Try Now! Replying to customer complaints with the appropriate answers/demeanor, Maintaining excellent customer service to all people who set foot in our door, Assisting with whatever problem the customer would have, Taking credit card and check payments for orders.